Appointment Policies

A $50 cancellation fee will apply to appointments that are canceled within 48 hours of the appointment or to no-show appointments.

• If the $50 fee is not paid, you will be unable to book future appointments with Skin Deep Spa until the balance has been paid.

Skin Deep Spa allows a 10–15 minute grace period for late arrivals.

• If you arrive more than 15 minutes late, your appointment will be canceled and will need to be rescheduled.
• If the appointment is not rescheduled within 1 week of the original appointment date, the $50 cancellation fee will apply.
• Please remember that arriving late may also result in a shortened service time, depending on the appointment schedule for the day.

Appointments requested outside of regular business hours are considered squeeze-in appointments and will include an additional fee.

These fees apply to appointments specifically requested outside of regular scheduled hours.

If you need your existing nails removed or soaked off before receiving a new service, please let me know before your appointment.

• Additional time is needed for a soak-off/removal. Advance notice allows me to schedule the appropriate amount of time for your appointment and potentially use any additional time to accommodate another client.
• If you arrive for your appointment and then request a soak-off or removal that was not previously scheduled, the full base price of the nail appointment will still be charged.
• Please communicate any removal or soak-off needs when booking.

Please let me know about any changes to your requested service as far in advance as possible.

• Last-minute changes may affect the amount of time available for your appointment. If a service change is requested after you arrive and there is not enough time to accommodate the new service, the original service may need to be performed or the appointment may need to be rescheduled.

Guests are welcome at Skin Deep Spa. There is an additional chair available for guests who would like to accompany you to your appointment.

• Children are also welcome as long as they are able to remain safe, respectful, and reasonably occupied during the appointment.
• Please keep in mind that Skin Deep Spa is a working spa environment, and excessive disruption or distractions may interfere with the service being provided. If a child or guest is causing a significant distraction or safety concern, you may be asked to make other arrangements.

New clients may be required to provide a valid card on file when booking an appointment.

• The card on file is used to secure your appointment and may be charged any applicable fees outlined in the Skin Deep Spa cancellation, no-show, or other appointment policies.
• By booking an appointment, you acknowledge and agree to the policies listed above.

If you are receiving a waxing or facial service, please arrive a few minutes early for your appointment so you have enough time to complete your required intake form.

• Completing your intake form before your service helps ensure there is enough time for your appointment and allows Skin Deep Spa to provide your service safely and appropriately.

There is no need to arrive early for a 9:00 AM appointment.

• Skin Deep Spa opens at 9:00 AM, so the doors will not be open before then. If you have a 9:00 AM appointment, please arrive at your scheduled appointment time.

Skin Deep Spa is committed to providing a comfortable, safe, and respectful environment for every client.

• Disrespectful, threatening, inappropriate, or abusive behavior toward the service provider will not be tolerated and may result in termination of the appointment and refusal of future services.